If you have ever had to repeat “yes” six times to your automated telephone banking assistant, you’d be forgiven for thinking that automatic speech recognition (ASR) has a long way yet to go. But it might surprise you to know that computers are now as good as humans at recognizing words in telephone calls. ASR has important implications for the efficiency of businesses of all sizes — not least in complying with Subject Access Requests and helping locate business conversations. With the introduction of the General Data Protection Regulation in 2018, individuals are increasingly aware of their rights. One of…

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